Refund and Returns Policy

We want you to have a satisfying shopping experience with Scentoris.

Returns

Customers may request a return if the product received is:

• Damaged

• Incorrect

• Defective

Return requests must be submitted within 7 days of delivery.

Products must be:

• Unused

• In original packaging

• In resellable condition

Non-Returnable Items

For hygiene and safety reasons, opened perfume products cannot be returned unless defective.

Refunds

Once the returned item is received and inspected, we will notify you of the approval status.

If approved, refunds will be processed within 5–7 business days.

Exchanges

If you received a damaged or incorrect item, we will replace it at no additional cost.