Frequently Asked Questions

Where does Scentoris deliver?

We currently deliver within the United Arab Emirates.

How much is shipping?

Shipping is free on every UAE order, with no minimum purchase required.

How long does delivery take?

Handling takes 1 business day, followed by an estimated 1–2 business days in transit. We process and ship Monday through Friday, excluding applicable holidays. The order cut-off is 9:00 PM Gulf Standard Time (GST, UTC+4).

Can I cancel my order?

Contact our team as soon as possible before your order ships. Cancellation cannot be guaranteed after dispatch.

What is your return period?

If a product arrives damaged, defective or incorrect, contact us within 14 calendar days after delivery with your order number and photographs. Please wait for our instructions before sending the item back.

Can I return a fragrance because I changed my mind?

We do not offer change-of-mind returns or exchanges based on fragrance preference, except where required by applicable UAE law.

Who pays return shipping?

Scentoris covers reasonable return shipping, or arranges collection, for approved returns involving verified damage, defects or an incorrect item supplied.

When will my refund be processed?

Approved refunds are processed within 7 business days after receipt, inspection and approval of an eligible return. Your bank or payment provider may take longer to post the refund. For Cash on Delivery orders, our team will agree on an alternative refund method.

How do I contact customer support?

Email info@scentoris.com or call +971 50 700 4255.

For more details, please read our Return & Refund Policy and Shipping Policy.