Return & Refund Policy

At Scentoris, we want you to feel confident shopping for your fragrance. If an item is not right for you, the following policy explains when a return is possible and how we handle refunds.

14-Day Return Window

You can request a return within 14 calendar days of receiving your order. For a standard return, the fragrance must be unused, unopened, undamaged and in its original resalable condition, with its original packaging, labels and seals intact. Please retain proof of purchase.

Perfume and Fragrance Eligibility

To protect product quality and hygiene, we cannot normally accept fragrances that have been opened, sprayed, tested or used, or whose original seal has been broken or removed. This restriction does not prevent remedies for products that arrived defective, damaged or incorrect, or other rights under applicable UAE law.

How to Request a Return

Email info@scentoris.com within the 14-day period, providing your order number, the fragrance concerned and the reason for your request. For damaged, defective or incorrect items, include clear photographs of the item and packaging. Our team will review your request and send return instructions. Do not send a parcel back before receiving our instructions.

Damaged, Defective or Incorrect Items

Please check your order when it arrives. If a product is damaged, faulty or different from what you ordered, contact us promptly with your order information and photographs. We will assess the issue and offer an appropriate resolution, such as a replacement or refund, subject to applicable rights and availability.

Return Shipping Costs

For an approved return of an unopened, unused item without a product fault or fulfilment error, the customer pays the return shipping cost. Where Scentoris confirms an item arrived damaged, defective or incorrect, we will cover reasonable return delivery costs or arrange collection. Please contact us before arranging return shipping.

Refund Processing

Once your returned item arrives, we will inspect it and let you know whether the refund is approved. Approved refunds are processed within 7 business days after the returned item is received, inspected and approved. We normally refund to the original payment method. For Cash on Delivery orders, our team will agree an appropriate alternative refund method. Your bank or payment provider may take additional time to show the credit.

Items Not Eligible for Standard Return

Items that have been opened, sprayed, used, altered, damaged after delivery or returned without essential original packaging and seals may be ineligible for a standard return. These conditions do not limit statutory remedies for defective, damaged or incorrectly supplied goods.

Contact Scentoris

Scentoris
53 6B St, Al Muteena, Deira, Dubai, United Arab Emirates
Email: info@scentoris.com
Phone: +971 50 700 4255