Faq's

Frequently Asked Questions (FAQs)

Welcome to Scentoris. Below you’ll find answers to the most common questions about our branded perfumes, orders, shipping, payments, and policies. If you need further assistance, our support team is always happy to help.

1. What is Scentoris?

Scentoris is an online store specializing in a wide range of premium branded perfumes for men and women. We offer carefully selected fragrances from well-known luxury brands, focusing on quality, authenticity, and customer satisfaction.

2. Are the perfumes sold on Scentoris authentic?

Yes. All perfumes available on Scentoris are branded products sourced from trusted suppliers. We ensure strict quality checks so customers receive genuine, sealed, and high-quality fragrances.

3. Do you sell perfumes for both men and women?

Yes. Scentoris offers a wide collection of perfumes for men, women, and unisex preferences. Our catalog includes fresh, floral, woody, oriental, and luxury scent profiles.

4. How do I place an order?

Simply browse our store, select your desired perfume, add it to the cart, and proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order.

5. What payment methods are available?

We offer Cash on Delivery (COD) and secure online payment options where available. Payment options may vary depending on your location.

6. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available on eligible orders. Please ensure your contact details are correct so our courier partner can confirm and deliver your order successfully.

7. How long does shipping take?

Orders are usually processed quickly and delivered within 2–3 business days. Delivery times may vary slightly based on location and courier operations.

8. Do you offer free shipping?

Shipping offers, including free delivery, may be available during promotions or on selected orders. Any applicable shipping charges will be clearly displayed at checkout.

9. How can I track my order?

Once your order is shipped, tracking details will be shared via email or SMS. You can use the provided tracking number to monitor your delivery status.

10. Can I change or cancel my order after placing it?

Orders can only be modified or canceled before they are processed or shipped. Once dispatched, changes or cancellations are not possible.

11. What is your return policy?

Returns are accepted within 7 days of delivery only if the product is damaged, defective, or incorrect. Items must be unused, unopened, and in original packaging.

12. Do you accept returns due to change of mind?

No. Change of mind returns are strictly not accepted. Please review product details carefully before placing your order.

13. How do I request a return?

To request a return, contact our support team within 7 days of receiving your order. Provide your order number along with clear photos or videos showing the issue.

14. When will I receive my refund?

Refunds are processed after the returned item passes inspection. Refunds may take 7–10 business days to be completed depending on the payment method.

15. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us immediately with evidence. We will arrange a replacement or refund after verification.

16. Are perfumes sealed and unused?

Yes. All perfumes sold by Scentoris are brand-new, sealed, and unused. We do not sell testers or used products.

17. Do fragrances last long?

Longevity depends on the fragrance type, skin chemistry, and usage. Eau de Parfum (EDP) generally lasts longer than Eau de Toilette (EDT).

18. How should I store my perfume?

Store perfumes in a cool, dry place away from direct sunlight and heat. Proper storage helps maintain fragrance quality and longevity.

19. Will the perfume scent match my expectations?

Fragrance perception can vary from person to person. We recommend reviewing scent notes and descriptions carefully before purchasing.

20. Is my personal information safe with Scentoris?

Yes. We take data privacy seriously and use secure systems to protect your personal information. Your data is used only for order processing and support purposes.